Detectors
How many detectors should I buy?
Generally, one radon detector is sufficient to test an average home. However, the number of detectors needed varies by the type of structure being tested and how it is used. Not sure? Contact us by email to discuss.
What is included in the detector's price?
The price includes:
The cost of the detector, all laboratory fees, and professional analysis.
Effective June 1, 2026, a return envelope with a QR code for retrieving a prepaid return label.
Prices are in CDN.
Test results will be sent to the email address provided when you register your detector. Your results will also be available for download at any time.
Is return shipping to the lab included?
For all orders placed after June 1, 2026, we are pleased to offer our customers a prepaid return label for returning their detectors to Radonova Ltd. A QR code is included to access the prepaid label. You will also receive a return envelope.
What do I do when I receive the detector? What is the process?
The Radtrak and Rapidos Alpha Track detectors include a unique instruction sheet and a return envelope. Effective June 1, 2026, a QR code is included, linking to a prepaid label.
Note: Each detector must be registered individually using the login details on the instruction sheet.
When you’re ready to start testing, remove the detector from its plastic wrapping and place it at your chosen testing spot. Follow the instructions to register your detector at radonline.com.
Note: the detector should stay in this location for the entire testing period.
After testing, log back into radonline.com to update your testing information.
Scan the QR code to get your prepaid return label, then mail your detector to Radonova via Canada Post. Please allow 1-2 weeks in transit to the lab.
Once processed, your report will be available for download through your radonline.com login, and you'll also receive a copy by email. Lab analysis takes 7-14 business days.
Do the detectors expire?
Yes, each detector must be deployed before the expiry date on the plastic wrap.
Where is my detector number?
The detector number is the number located on the bottom of your detector. (xxxxxx-x)
Where should I place the detector in my home?
Place at least one test in the least-used area of the home, such as a family room, a recreational room, or a bedroom. Health Canada recommends testing on the lowest lived-in level of your home where you spend more than four hours per day. Click here for additional dos and don’ts.
Place the test kit on a shelf or table against an interior wall that is free of ventilation sources, such as vents or air returns.
Keep the test at least three feet away from all windows, doorways, and exterior walls. Placing the test in a draft or near a window introduces too much fresh air, which can affect the accuracy of your indoor air measurements.
Going in and out of the house won't hurt, but for short-term measurements, keep the windows closed during the test period to ensure accurate readings.
Will the detector still be reading while it is being sent to the lab? Surely this will affect my results?
Our lab professionals use specialized algorithms to ensure accurate analysis based on the testing start and end dates you provided online through RadOnline. The average radon measured during transport is included in the calculation.
My Continuous Radon Monitor is measuring in Pci/l. How do I change it to bq/m3?
The factory default settings are in Pci/l; you can change the measurement to bq/m3 in your app settings.
Please send us an email if you are having any trouble
General
I didn’t receive my report yet. Who do I contact?
Please allow time for your detector to arrive at the lab. Transit time is roughly 1-2 weeks, depending on your location.
Lab analysis processing time is 7-14 business days.
Log in to radonline.com using your login credentials and check if your report is available for download. You can view the status under the measurement information section.
Check your SPAM and JUNK email folders for an email from: customerservice@radonova.com OR automation@sendgrid.radonova.com
Still nothing? No problem, contact us by email, and we will follow up with the lab for your report.
Where is the Canadian Return Hub?
Radonova, Ltd.
Return for analysis
2555 Meadowpine Blvd., Unit 2
Mississauga, ON
L5N 6C3
If I purchased my detector before June 1, 2026, can I return my detector to the new Canadian return hub?
Yes, please mail your detector to Radonova Ltd. in Mississauga, Ontario, using a trackable shipping service.
Radonova Ltd. Unit 2 - 2555 Meadowpine Blvd., Mississauga, ON L5N 6C3